We offer international shipping to just about anywhere! Please be aware though, that international shipments have an estimated transit time of 7-21 days, and can often take longer depending on the destination and carrier service. Tracking will be provided by the carrier, but once it arrives in your country it is then up to your local postal carrier to provide additional tracking, so details will likely be limited or unreliable during transit.

All international orders are subject to customs and duty fees as determined by the respective country of acceptance, and any additional customs fees are the responsibility of you, the buyer. Customs fees cannot be determined in advance and are not covered in the price of international shipping. Once your order leaves our warehouse we cannot be held responsible for any items lost or damaged in international transit. Packages lost in international transit cannot be replaced or refunded.

We do not accept returns or exchanges on any international orders.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

If you realize you checked out with an incorrect address, please reach out to inform us as soon as possible to see if it can be updated. Please note: there are no guarantees that we can make the change before the order has shipped.

If there was an issue with delivery and your package is returned to sender, we will make an attempt to reach you via email to see if you would like your package re-shipped to an updated address. If you'd like it re-shipped, we will send you an invoice for the new shipping fees. If you are not interested in having it re-shipped, or if we do not receive a response within 5 business days, we will refund the order (less the shipping costs) to the original method of payment.

Unfortunately with so many variables out of our control, once an item is picked up by the carrier we cannot be held responsible for any lost or missing packages. Refunds/ replacements are not offered if an item is lost by the carrier. Please contact your local post office for help if you suspect your order has been lost or stolen.

If you receive an incorrect item or are missing an item in your order, please contact us as soon as possible and we will get you taken care of.

All sales are final. Returns are not accepted for any reason. If you need a different size, we can accommodate exchanges for the same item in the requested size, provided the new size is in stock. We do not accept exchanges on items worn or washed. Exchanges must be received within two weeks of delivery, and customers are responsible for return shipping costs. Once your package is received back to us in good condition, your exchange will be processed. To request an exchange, please contact us at support@bedrockapparel.zendesk.net